To achieve a personalized, efficient customer experience, communications and channels should be integrated to be able to have this 360 degree view on your customer. Therefore your communication system should be perfectly aligned with your customer service application. Without compromising security. uCallManager does not sync your data to any other 3rd party database but will use Power Automation to display the relevant information to your agents, directly in Teams. All information stays in your Microsoft 365 tenant and your business policies apply.