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uCallManager gateway to AI-driven customer service

uCallManager gateway to AI-driven customer service

Don’t let the potential of your call recordings go untapped. Embrace the power of uCallManager and step into the future of customer interactions. Start today and watch as AI revolutionizes your customer support and drives your business forward.

intelligent communications

Intelligent communication

A smart communication solution is a multi channel, AI driven system that uses intelligent (and skill based) routing options and advanced reports and insights for real time monitoring.

I trust nothing

The opposite of how I was raised, where I was taught to always believe in the goodness of people. Unfortunately; this does not work this way in ICT.

Universal IT is ISO 27001


Proud to announce that Universal has received her renewed ISO27001 certificate.

How AI Can Stop Security Threats

A recent WSJ article highlighted concerns that employees working from home are providing a far greater opportunity for hackers to attack the businesses they work for.

Data-Driven Customer Journeys

Keeping customers happy doesn’t just mean dealing with their calls and queries. Customers expect businesses to make the process as pain-free as possible. They expect