What's New?

intelligent communications

Intelligent communication

A smart communication solution is a multi channel, AI driven system that uses intelligent (and skill based) routing options and advanced reports and insights for real time monitoring.

I trust nothing

The opposite of how I was raised, where I was taught to always believe in the goodness of people. Unfortunately; this does not work this way in ICT.

Universal IT is ISO 27001


Proud to announce that Universal has received her renewed ISO27001 certificate.

How AI Can Stop Security Threats

A recent WSJ article highlighted concerns that employees working from home are providing a far greater opportunity for hackers to attack the businesses they work for.

Data-Driven Customer Journeys

Keeping customers happy doesn’t just mean dealing with their calls and queries. Customers expect businesses to make the process as pain-free as possible. They expect