Chat has become the most popular way of contacting an organization. For web shops, customer contact centers and support desk it is extremely relevant to add the option to chat with your customers. Most organizations use Teams internally and use a standalone application to chat with external contacts. But often this leads to issues since agents are on the phone and not able to accept the chat, or chat interrupts while on the phone. With uWebChat, you can enable your uCallManager agents for web chat. uWebChat is based on the same Teams Presence status that uCallManager is based on to route calls. And of course, uWebChat is also based on Microsoft Teams.