Accessible anywhere and from any device
Your contact center client available on any PC/MAC or smartphone
A no brainer, but uCallManager works on any Teams device. You can place and receive calls using your mobile device, PC or MAC. Teams is all you need. The intelligent routing rules, the rich card for integrating your business applications, the dashboard en reporting, it is all there in your Teams client.
Web based management portal
Activate new users in just 3 simple steps
Need to add an additional (temporary) agent? That can be easily done – again from any location – in just 3 simple steps:
1. Create a Microsoft Teams user in your Microsoft 365 tenant
2. Enable this user for Teams Direct Routing
3. Add the agent to a uCallManager queue
That’s all. Easy does it.