KBA-01514-B2G0<\/p>\n
Summary<\/strong><\/span><\/p>\n The Universal uCallManager services include direct routing services for Office 365 Phone System for Teams.<\/p>\n Direct Routing enables you to use your own (partner) voice trunk in Microsoft 365, when using direct routing you do not need to port your numbers to Microsoft. Also, a Microsoft Calling Plan is not needed; only a Phone System or Microsoft Business Voice license (add-on licenses to Microsoft Enterprise or Business plans).<\/p>\n In addition to direct routing, uCallManager optionally provides the following extra options: You can either use Microsoft 365 call queues, auto attendant or uCallManager queues to configure your Microsoft 365 phone system.<\/p>\n To enable direct routing; please send an e-mail with your Microsoft 365 tenant ID to provisioning@ucallmanager.com. You will then receive further information and instructions.<\/p>\n Additional Comments<\/strong><\/span>
\n– IVR<\/strong> menu
\n– uWallBoard<\/strong> – realtime call queue status
\n– Rapportage<\/strong> – advanced PowerBI dashboard displaying servicelevels & agent insights
\n– uContactManager<\/strong> (adaptive card displaying your contact card from your CRM\/XRM\/Servicedesk or any other web application containing your customer data)
\n– Advanced Presence<\/strong>\u00a0& agent hunting<\/strong><\/p>\n
\nTo enable Direct Routing it is advised to add Universal IT as a Cloud Solution Provider (CSP) to your Microsoft 365 tenant. To do so, please click on the following link (using a Microsoft 365 admin account):<\/p>\n