{"id":8141,"date":"2023-05-24T09:42:15","date_gmt":"2023-05-24T08:42:15","guid":{"rendered":"https:\/\/ucallmanager.com\/?p=8141"},"modified":"2023-05-24T10:18:01","modified_gmt":"2023-05-24T09:18:01","slug":"ucallmanager-gateway-tp-ai-driven-customer-service","status":"publish","type":"post","link":"https:\/\/ucallmanager.com\/nl\/ucallmanager-gateway-tp-ai-driven-customer-service\/","title":{"rendered":"uCallManager - toegang tot AI gedreven Customer Service"},"content":{"rendered":"
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Ontdek de kracht van Call Recording in uCallManager: jouw gateway naar AI-aangedreven klantenondersteuning<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\tWe hebben het over jouw voice recordings. In de meeste bedrijven worden deze opgenomen gesprekken opgeslagen en zelden opnieuw beluisterd, tenzij er een conflict ontstaat. Maar wat als deze gespreksopnamen meer zouden kunnen doen dan alleen dienen als bewijslast of kwaliteitscontrole? Wat als ze waardevolle inzichten kunnen bieden, de klantenservice kunnen versterken en de verkoopstrategie\u00ebn kunnen verfijnen?\n
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\n\n\nIn het streven naar betere bedrijfsresultaten en verbeterde klanttevredenheid is de integratie van kunstmatige intelligentie (AI) belangrijk gebleken. Onder de vele wegen voor AI-implementatie is er \u00e9\u00e9n schat aan onbenut potentieel dat veel bedrijven nog volledig moeten verkennen: hun gespreksopnamen. \t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gespreksopnamen omzetten in bruikbare inzichten met uCallManager<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\tuCallManager, het innovatieve contactcenterproduct, heeft de mogelijkheid om deze gespreksopnamen te analyseren en automatisch om te zetten in transcripts. Door gebruik te maken van de kracht van geavanceerde Natural Language Processing (NLP) en Machine Learning-algoritmen, transformeert uCallManager deze slapende audiobestanden in rijke gegevensbronnen.\n
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\n\nDoor middel van zorgvuldige analyse identificeert uCallManager belangrijke trends, terugkerende problemen, klantsentiment en nog veel meer. Als een specifiek productprobleem herhaaldelijk opduikt in telefoongesprekken zal de AI-analyse het patroon onmiddellijk identificeren. Dit helpt jouw organisatie om proactiever te zijn in het aanpakken van veelvoorkomende problemen,. En dat resulteert in minder telefoontjes maar wel een een verbeterde klanttevredenheid.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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AI-gestuurde chatbots: een revolutie in klantenondersteuning<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\tAI-aangedreven chatbots, gefaciliteerd door uCallManager, bieden een andere dimensie om de waarde van gespreksopnamen te maximaliseren. De patronen en inzichten uit de opnames helpen deze chatbots om klantgedrag en communicatiestijlen beter te begrijpen. Ze kunnen vragen van klanten afhandelen op een manier die genuanceerder, contextueel relevanter en menselijk is.\n
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\n\n\nMet 24\/7 beschikbaarheid, onmiddellijke reacties en een beter begrip van de behoeften van de klant, kunnen deze chatbots de servicedesk drastisch verbeteren. Ze kunnen agenten door complexe procedures leiden, gepersonaliseerde aanbevelingen doen en zelfs producten upsellen of cross-sellen. \t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Conclusie: het is tijd om deze schat aan data te ontsluiten<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\tKortom, jouw gespreksopnamen hebben een enorm potentieel dat nog volledig moet worden benut. Door uCallManager te gebruiken om deze opnames te analyseren en chatbots te versterken, kun je jouw servicedesk verbeteren, producten optimaliseren en beter ge\u00efnformeerde zakelijke beslissingen nemen.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Begin vandaag nog en kijk hoe AI een revolutie teweegbrengt in klantenservice en jouw bedrijf vooruit helpt.<\/p>","protected":false},"author":3,"featured_media":8154,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[2,11],"tags":[],"yoast_head":"\nuCallManager gateway to AI-driven customer service - uCallManager<\/title>\n<meta name=\"description\" content=\"Don't let the potential of your call recordings go untapped. Embrace the power of uCallManager and step into the future of customer interactions. 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