{"id":7882,"date":"2022-09-24T17:46:48","date_gmt":"2022-09-24T16:46:48","guid":{"rendered":"https:\/\/ucallmanager.com\/?p=7882"},"modified":"2022-09-27T10:53:39","modified_gmt":"2022-09-27T09:53:39","slug":"what-is-intelligent-communications","status":"publish","type":"post","link":"https:\/\/ucallmanager.com\/nl\/what-is-intelligent-communications\/","title":{"rendered":"Intelligente communicatie"},"content":{"rendered":"
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Over intelligente, slimme communicatie oplossingen<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Smart communications means presence<\/b> based hunting<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Slim betekent dat alleen beschikbare agenten oproepen ontvangen, uCallManager gebruikt de aanwezigheidsstatus van Teams agents om oproepen alleen naar beschikbare gebruikers te routeren. Op aanwezigheid gebaseerde routering betekent geen afleiding door rinkelende toestellen op lege werkplekken.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Smart communications means integration<\/b> with your business applications<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Intelligente systemen zijn gebaseerd op uw gecentraliseerde bedrijfsgegevens of halen op zijn minst contact- en andere gerelateerde gegevens op uit uw bedrijfsapplicaties. Dit stelt je in staat om de beller te identificeren en onmiddellijk de informatie op te halen die nodig is om dit gesprek effici\u00ebnt af te handelen. Dit is cruciaal vanuit het oogpunt van klantervaring. Hoe frustrerend als je trouwe klanten zich constant moeten identificeren wanneer ze contact opnemen met jouw organisatie en dan ook nog moeten uitleggen waarom ze contact opnemen. Deze informatie kan immers allemaal worden weergegeven bij een inkomende oproep. \" Hallo, met wie spreek ik en hoe kan ik je helpen?<\/i>tegenoverDag mevrouw Jansen, ik zie dat uw order vertraagd is, ik kijk direct even wat ik voor u kan betekenen.<\/i><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Smart communications means multi-channel <\/b>communications: phone, chat, e-mail, webchat, video<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Een contactcenter is niet langer een callcenter, maar een multi-channel communicatiecentrum waar klanten zelf hun communicatie voorkeuren kunnen kiezen.\u00a0Een modern contactcenter biedt mogelijkheden voor telefoon-, chat-, e-mail- en videogesprekken. En ook; een modern contactcenter biedt de mogelijkheid om over te schakelen van een chat naar een telefoon- of videogesprek, direct vanuit de conversatie. Ook worden relevante gespreksgegevens opgeslagen in uw gecentraliseerde systeem.\u00a0<\/p>

uCallManager brengt dit alles vanuit 1 enkele gebruikersapplicatie: Microsoft Teams.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Smart communications means routing based on intelligent (AI) roules<\/b> instead of manual agent input<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Een intelligente oplossing vereist niet dat agenten hun persoonlijke instellingen voortdurend aanpassen, maar is gebaseerd op intelligente en automatische regels voor oproeproutering en het doorschakelen van oproepen om hoge serviceniveaus te garanderen. Slimme oplossingen maken ook gebruik van kunstmatige intelligentie (AI) om services te optimaliseren en maken gebruik van op vaardigheden gebaseerde routering om de best geschikte agent te vinden om het gesprek af te handelen. \n\nGeen handmatige inspanningen, het systeem is geprogrammeerd om medewerkers te volgen - ongeacht hun locatie of apparaat dat ze gebruiken. Dit is vooral belangrijk wanneer jouw team in ploegendiensten werken. uCallManager gebruikt Microsoft Shifts om de oproepen naar de mensen \"in shift\" te routeren. Dat is intelligente routing zonder handmatige tussenkomst. <\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Smart communications are independent of the agent location<\/b> or device<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dit zou een no-brainer moeten zijn, maar er zijn nog steeds organisaties die alleen met klanten kunnen communiceren als werknemers op kantoor zijn. Of nog erger - door oproepen door te schakelen naar de mobiele telefoons van hun teamlid - met het risico dat persoonlijke telefoonnummers van uw team in de openbaarheid komen en de context van het gesprek (klantgegevens) verloren gaan in dit doorgeschakelde gesprek.<\/p>

Een slimme oplossing brengt alle slimme routerings- en intelligente integratieopties naar de medewerker, ongeacht het apparaat of de locatie van de gebruiker en zonder de beveiliging in gevaar te brengen.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Smart communication solutions offer advanced real time reporting<\/b> and wallboard<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Om service levels te bewaken is het belangrijk om het juiste inzicht te hebben. Een datagedreven oplossing maakt real-time rapporages mogelijk en een adequate monitoring. Bijvoorbeeld om aantoonbaar te voldoen aan kwaliteitsnormen en om rapporages te archiveren als bewijs van compliancy. <\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tBook your smart communications demo<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Een slimme communicatieoplossing is een op AI gebaseerd systeem met meerdere kanalen dat gebruikmaakt van intelligente (en op vaardigheden gebaseerde) routeringsopties en geavanceerde rapporten en inzichten voor realtime monitoring.<\/p>","protected":false},"author":2,"featured_media":7949,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[2,11],"tags":[],"yoast_head":"\nIntelligent communication - uCallManager<\/title>\n<meta name=\"description\" content=\"A smart communication solution is a multi channel, AI driven system that uses intelligent (and skill based) routing options and advanced reports and insights for real time monitoring.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ucallmanager.com\/nl\/what-is-intelligent-communications\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intelligent communication - 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