{"id":6489,"date":"2022-04-05T10:06:32","date_gmt":"2022-04-05T09:06:32","guid":{"rendered":"https:\/\/ucallmanager.com\/?page_id=6489"},"modified":"2022-06-05T12:58:31","modified_gmt":"2022-06-05T11:58:31","slug":"omni-channel-communication","status":"publish","type":"page","link":"https:\/\/ucallmanager.com\/nl\/create\/omni-channel-communication\/","title":{"rendered":"Omni Channel Communicatie"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6489\" class=\"elementor elementor-6489\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-80c9cdd elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"80c9cdd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;curve-asymmetrical&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,0c0,0,0,6,0,6.7c0,18,240.2,93.6,615.2,92.6C989.8,98.5,1000,25,1000,6.7c0-0.7,0-6.7,0-6.7H0z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-78d5774e\" data-id=\"78d5774e\" data-element_type=\"column\" data-settings=\"{&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:5,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-880f986 elementor-widget elementor-widget-heading\" data-id=\"880f986\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Omni Channel Communicatie<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4324c663 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4324c663\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2611bc9c\" data-id=\"2611bc9c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21e4cb79 elementor-widget elementor-widget-heading\" data-id=\"21e4cb79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Help! Ik gebruik te veel kanalen<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3de50b36 elementor-widget elementor-widget-text-editor\" data-id=\"3de50b36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\tDe tijd dat communiceren vooral via telefoon en e-mail ging, is al lang voorbij. In sommige organisaties wordt communicatie gepusht door Teams, Slack, WhatsApp, bedrijfsapplicaties, post, telefoon, Messager, chat, webchat, e-mail en telefoon. Vaak meer dan 10 kanalen om te beheren! Hoe houd je zicht op de status als mensen via zoveel kanalen communiceren en ook nog eens vanaf meerdere apparaten en locaties. \t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-65bd6295\" data-id=\"65bd6295\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38e01293 elementor-widget elementor-widget-image\" data-id=\"38e01293\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1280\" height=\"853\" src=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/View-queue.jpg\" class=\"attachment-full size-full wp-image-7712\" alt=\"uCallManager View Queue\" srcset=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/View-queue.jpg 1280w, https:\/\/ucallmanager.com\/wp-content\/uploads\/View-queue-300x200.jpg 300w, https:\/\/ucallmanager.com\/wp-content\/uploads\/View-queue-1024x682.jpg 1024w, https:\/\/ucallmanager.com\/wp-content\/uploads\/View-queue-768x512.jpg 768w, https:\/\/ucallmanager.com\/wp-content\/uploads\/View-queue-18x12.jpg 18w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79209631 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79209631\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d0eb46f\" data-id=\"1d0eb46f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f81112e elementor-widget elementor-widget-image\" data-id=\"5f81112e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/Agent-presence-300x200.jpg\" class=\"attachment-medium size-medium wp-image-7713\" alt=\"uCallManager Agent presence\" srcset=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/Agent-presence-300x200.jpg 300w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Agent-presence-1024x683.jpg 1024w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Agent-presence-768x512.jpg 768w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Agent-presence-18x12.jpg 18w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Agent-presence.jpg 1280w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3b552c53\" data-id=\"3b552c53\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-631d5f41 elementor-widget elementor-widget-heading\" data-id=\"631d5f41\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Keep track of all communications <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-278a3a9e elementor-widget elementor-widget-text-editor\" data-id=\"278a3a9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\tBedrijven passen zich aan de wensen van hun klanten aan. Je wilt jouw klanten de gelegenheid bieden om met jouw bedrijf te communiceren op de manier die hen het beste uitkomt. Maar het scenario waarin jouw team meerdere applicaties nodig heeft om met teamleden en klanten te communiceren, is een last voor managers. Hoe bewaak je al deze communicatiestromen en cre\u00eber je centraal en actueel inzicht?\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40536c46 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40536c46\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-338d3d5a\" data-id=\"338d3d5a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bd97ee0 elementor-widget elementor-widget-heading\" data-id=\"1bd97ee0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Het antwoord op jouw vraag<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4363ec0d elementor-widget elementor-widget-text-editor\" data-id=\"4363ec0d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\tHet antwoord op die vraag ligt in Microsoft Teams; waar al deze communicatiestromen samenkomen. Teams, als onderdeel van het Microsoft Power Platform, brengt je \u00e9\u00e9n enkele multichannel applicatie om zowel intern als extern te communiceren. \t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-16192cb7\" data-id=\"16192cb7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fa9777 elementor-widget elementor-widget-image\" data-id=\"4fa9777\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"215\" src=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/Dashboard-mobile-300x215.png\" class=\"attachment-medium size-medium wp-image-7714\" alt=\"uCallManager Dashboard mobile\" srcset=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/Dashboard-mobile-300x215.png 300w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Dashboard-mobile-18x12.png 18w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Dashboard-mobile.png 680w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53b171c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53b171c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7b0747f\" data-id=\"7b0747f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d151e5f elementor-widget elementor-widget-spacer\" data-id=\"d151e5f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Help! I use to many channels The time where communicating was mainly done by phone and e-mail has long gone. In some organizations communication is pushed by Teams, Slack, WhatsApp, business applications, mail, phone, Messager, chat, webchat, e-mail and phone. Imagine; more than 10 channels to manage! How do you keep track on the status [&hellip;]<\/p>","protected":false},"author":6,"featured_media":7531,"parent":4562,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omni Channel Communication - uCallManager<\/title>\n<meta name=\"description\" content=\"How do you keep track on the status when people communicate through so many channels and also from multiple devices and locations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ucallmanager.com\/nl\/create\/omni-channel-communication\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omni Channel Communication - uCallManager\" \/>\n<meta property=\"og:description\" content=\"How do you keep track on the status when people communicate through so many channels and also from multiple devices and locations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ucallmanager.com\/nl\/create\/omni-channel-communication\/\" \/>\n<meta property=\"og:site_name\" content=\"uCallManager\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-05T11:58:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/highlight.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ucallmanager.com\/create\/omni-channel-communication\/\",\"url\":\"https:\/\/ucallmanager.com\/create\/omni-channel-communication\/\",\"name\":\"Omni Channel Communication - 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