{"id":4695,"date":"2021-11-19T11:17:47","date_gmt":"2021-11-19T10:17:47","guid":{"rendered":"https:\/\/new.universal.cloud\/?page_id=4695"},"modified":"2022-05-31T13:00:35","modified_gmt":"2022-05-31T12:00:35","slug":"pbx-doesnt-integrate-with-my-systems","status":"publish","type":"page","link":"https:\/\/ucallmanager.com\/nl\/solve\/pbx-doesnt-integrate-with-my-systems\/","title":{"rendered":"PBX integreert niet met mijn systemen"},"content":{"rendered":"
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PBX integreert niet met mijn systemen<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Tevreden klanten en medewerkers<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Zonder een ge\u00efntegreerd communicatiesysteem zullen medewerkers veelal gesprekken beantwoorden in het ene systeem, klantgegevens opzoeken in het andere en misschien wel een derde systeem benaderen voor rapportages. Om nog maar te zwijgen over de impact voor de klant. Lange wachttijden, trage informatievoorziening en meer. Maak het leven niet moeilijk, integreer! Zodat bij een inkomend gesprek gegevens van de beller direct inzichtelijk zijn. Waarom vragen wie er belt en waarom? Die informatie is er al!\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\"uCallManager\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Bespaar tijd en dus geld<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Natuurlijk is het belangrijkste doel om klanten van dienst te zijn en de juiste informatie te verstrekken. Een hoog serviceniveau kan kostbaar zijn, maar niet met de juiste tools. Met geavanceerde routering op basis van beschikbaarheidsinformatie van medewerkers in uCallManager kan de wachttijd verkort worden en het serviceniveau verhoogd. En door integratie met bedrijfsapplicaties kan de gespreksduur naar beneden, zodat medewerkers meer klanten kunnen helpen. En meer interactie met de klant kan leiden tot meer inkomsten.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Ge\u00efntegreerde inzichten in klantenservice<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In multichannel servicedesk organisaties kan het moeilijk zijn om inzicht te krijgen in alle communicatie. Vooral wanneer er meerdere mediakanalen zijn, zoals chat, telefoon, e-mail en meer. Hoe krijg je het complete plaatje? uCallManager, als een op Teams gebaseerd contactcenter, combineert het allemaal. Zodat je de inzichten hebt die je nodig hebt om je klantenservice te optimaliseren.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\"uCallManager\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Happy customers and agents Without an integrated communications system your agents will end up taking calls in one system, searching for customer data in the other and probably even accessing service level reports in yet another system. Not to mention the waiting time for the customer. Don’t make life hard, integrate! You need to have […]<\/p>","protected":false},"author":6,"featured_media":7531,"parent":4575,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nPBX doesn't integrate with my systems - uCallManager<\/title>\n<meta name=\"description\" content=\"on\u2019t make life hard, integrate! 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