{"id":4694,"date":"2021-11-19T11:17:38","date_gmt":"2021-11-19T10:17:38","guid":{"rendered":"https:\/\/new.universal.cloud\/?page_id=4694"},"modified":"2022-05-31T12:36:54","modified_gmt":"2022-05-31T11:36:54","slug":"poor-accessibility-costs-customers","status":"publish","type":"page","link":"https:\/\/ucallmanager.com\/nl\/solve\/poor-accessibility-costs-customers\/","title":{"rendered":"Een laag servicelevel kan leiden tot verlies van klanten"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4694\" class=\"elementor elementor-4694\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-80c9cdd elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"80c9cdd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;curve-asymmetrical&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,0c0,0,0,6,0,6.7c0,18,240.2,93.6,615.2,92.6C989.8,98.5,1000,25,1000,6.7c0-0.7,0-6.7,0-6.7H0z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-78d5774e\" data-id=\"78d5774e\" data-element_type=\"column\" data-settings=\"{&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:5,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-880f986 elementor-widget elementor-widget-heading\" data-id=\"880f986\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Een laag servicelevel kan leiden tot verlies van klanten<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4324c663 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4324c663\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2611bc9c\" data-id=\"2611bc9c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21e4cb79 elementor-widget elementor-widget-heading\" data-id=\"21e4cb79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Proactieve klantenservice  <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3de50b36 elementor-widget elementor-widget-text-editor\" data-id=\"3de50b36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Customer Service en support organisaties verschuiven van een reactieve strategie naar een meer proactieve strategie die meer waarde toevoegt. Dat vereist veranderingen in het communicatieplatform; om de klantervaring te kunnen personaliseren zonder de privacy van de klant in gevaar te brengen.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-65bd6295\" data-id=\"65bd6295\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38e01293 elementor-widget elementor-widget-image\" data-id=\"38e01293\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1280\" height=\"1024\" src=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/IVR-details.jpg\" class=\"attachment-full size-full wp-image-7735\" alt=\"uCallManager IVR details\" srcset=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/IVR-details.jpg 1280w, https:\/\/ucallmanager.com\/wp-content\/uploads\/IVR-details-300x240.jpg 300w, https:\/\/ucallmanager.com\/wp-content\/uploads\/IVR-details-1024x819.jpg 1024w, https:\/\/ucallmanager.com\/wp-content\/uploads\/IVR-details-768x614.jpg 768w, https:\/\/ucallmanager.com\/wp-content\/uploads\/IVR-details-15x12.jpg 15w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79209631 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79209631\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d0eb46f\" data-id=\"1d0eb46f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f81112e elementor-widget elementor-widget-image\" data-id=\"5f81112e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-7-300x200.jpg\" class=\"attachment-medium size-medium wp-image-7536\" alt=\"uCallManager Reporting\" srcset=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-7-300x200.jpg 300w, https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-7-1024x682.jpg 1024w, https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-7-768x512.jpg 768w, https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-7-1536x1023.jpg 1536w, https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-7-18x12.jpg 18w, https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-7.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3b552c53\" data-id=\"3b552c53\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-631d5f41 elementor-widget elementor-widget-heading\" data-id=\"631d5f41\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Klantenservice van kostenplaats naar value added service<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-278a3a9e elementor-widget elementor-widget-text-editor\" data-id=\"278a3a9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Organisaties proberen meestal het budget voor hun klantenservice te beperken. Vooruitstrevende organisaties echter, begrijpen dat deze customer service hun business kan aansturen. Omdat zij pro-actief potenti\u00eble problemen kunnen opsporen, informatie kunnen verzamelen om het serviceniveau te verbeteren of de efficiency te optimaliseren.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40536c46 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40536c46\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-338d3d5a\" data-id=\"338d3d5a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bd97ee0 elementor-widget elementor-widget-heading\" data-id=\"1bd97ee0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integreer, maar bescherm klantgegevens <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4363ec0d elementor-widget elementor-widget-text-editor\" data-id=\"4363ec0d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Om een gepersonaliseerde, effici\u00ebnte klantenervaring te bereiken, moeten communicatie en kanalen ge\u00efntegreerd zijn om dit 360 graden zicht op jouw klant te kunnen realiseren. Daarom zou het  communicatiesysteem perfect afgestemd moeten zijn op de bedrijfsapplicatie die gebruikt wordt op de servicedesk. Zonder afbreuk te doen aan de beveiliging en integriteit van de klantdata. uCallManager synchroniseert jouw data niet met een andere 3rd party database, maar maakt gebruik van Power Automation om de relevante informatie weer te geven, direct in Teams. Alle informatie en data blijft in de Microsoft 365 tenant en jouw beveiligingsbeleid blijft ook van toepassing op deze uCallManager services.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-16192cb7\" data-id=\"16192cb7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fa9777 elementor-widget elementor-widget-image\" data-id=\"4fa9777\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"286\" height=\"300\" src=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-mobiel-3-286x300.png\" class=\"attachment-medium size-medium wp-image-7479\" alt=\"uCallManager Reporting mobile\" srcset=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-mobiel-3-286x300.png 286w, https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-mobiel-3-978x1024.png 978w, https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-mobiel-3-768x804.png 768w, https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-mobiel-3-11x12.png 11w, https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-mobiel-3.png 1010w\" sizes=\"(max-width: 286px) 100vw, 286px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Proactive customer service Customer Service and Support organizations are shifting from a reactive strategy to a more proactive strategy that delivers more value to customers. That requires changes to the communication platform; to be able to personalize the customer experience without compromising the privacy of your customer.\u00a0 Customer Service from cost center to value added [&hellip;]<\/p>","protected":false},"author":6,"featured_media":7531,"parent":4575,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Low quality service experiences could make you lose your customers - uCallManager<\/title>\n<meta name=\"description\" content=\"Customer Service and Support organizations are shifting from a reactive strategy to a more proactive strategy, to delivers more value.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ucallmanager.com\/nl\/solve\/poor-accessibility-costs-customers\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Low quality service experiences could make you lose your customers - 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