{"id":4668,"date":"2021-11-19T10:54:29","date_gmt":"2021-11-19T09:54:29","guid":{"rendered":"https:\/\/new.universal.cloud\/?page_id=4668"},"modified":"2022-05-31T12:32:54","modified_gmt":"2022-05-31T11:32:54","slug":"service-level-to-a-higher-level","status":"publish","type":"page","link":"https:\/\/ucallmanager.com\/nl\/create\/service-level-to-a-higher-level\/","title":{"rendered":"Service naar een hoger niveau"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4668\" class=\"elementor elementor-4668\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-80c9cdd elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"80c9cdd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;curve-asymmetrical&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,0c0,0,0,6,0,6.7c0,18,240.2,93.6,615.2,92.6C989.8,98.5,1000,25,1000,6.7c0-0.7,0-6.7,0-6.7H0z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-78d5774e\" data-id=\"78d5774e\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:5,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-880f986 elementor-widget elementor-widget-heading\" data-id=\"880f986\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service naar een hoger niveau<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4324c663 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4324c663\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2611bc9c\" data-id=\"2611bc9c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21e4cb79 elementor-widget elementor-widget-heading\" data-id=\"21e4cb79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Een wendbare organisatie<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3de50b36 elementor-widget elementor-widget-text-editor\" data-id=\"3de50b36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\tDe zaken gaan snel, als je niet onmiddellijk reageert, loop je de deal mis of erger nog; raak je de klant kwijt. Bedrijven hebben baat bij een hoog serviceniveau; korte levertijden, hoge productie en ook een hoog serviceniveau bij klantcontact.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-65bd6295\" data-id=\"65bd6295\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38e01293 elementor-widget elementor-widget-image\" data-id=\"38e01293\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1280\" height=\"880\" src=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/Update-agent.jpg\" class=\"attachment-full size-full wp-image-7730\" alt=\"uCallManager Update agent\" srcset=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/Update-agent.jpg 1280w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Update-agent-300x206.jpg 300w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Update-agent-1024x704.jpg 1024w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Update-agent-768x528.jpg 768w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Update-agent-18x12.jpg 18w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79209631 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79209631\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d0eb46f\" data-id=\"1d0eb46f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f81112e elementor-widget elementor-widget-image\" data-id=\"5f81112e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/kolom-2-300x200.jpg\" class=\"attachment-medium size-medium wp-image-5415\" alt=\"Universal Office and Team\" srcset=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/kolom-2-300x200.jpg 300w, https:\/\/ucallmanager.com\/wp-content\/uploads\/kolom-2-768x512.jpg 768w, https:\/\/ucallmanager.com\/wp-content\/uploads\/kolom-2-18x12.jpg 18w, https:\/\/ucallmanager.com\/wp-content\/uploads\/kolom-2.jpg 1000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3b552c53\" data-id=\"3b552c53\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-631d5f41 elementor-widget elementor-widget-heading\" data-id=\"631d5f41\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bedrijfsinzichten<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-278a3a9e elementor-widget elementor-widget-text-editor\" data-id=\"278a3a9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\tElk bedrijf heeft een hoog serviceniveau nodig, maar niet tegen elke prijs. Ge\u00efntegreerde inzichten zijn ook moeilijk te krijgen, omdat ge\u00efntegreerde rapportage over alle communicatie meestal niet beschikbaar is en het implementeren van de vereiste applicaties voor beheer en monitoring investeringen vereist. Dit klinkt misschien alleen als iets voor grote ondernemingen, maar dat is het zeker niet. Inzichten in zakelijke communicatie zijn toegankelijk voor elke organisatie, klein of groot. \t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40536c46 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40536c46\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-338d3d5a\" data-id=\"338d3d5a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bd97ee0 elementor-widget elementor-widget-heading\" data-id=\"1bd97ee0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Houd jij ook van data?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4363ec0d elementor-widget elementor-widget-text-editor\" data-id=\"4363ec0d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\tMaak kennis met de krachtige opties die uCallManager biedt met slimme routeringsopties en de beste inzichten om  serviceniveaus te meten. PowerBI dashboards tonen serviceniveaus, wachttijden, afhandelingssnelheden, agentprestaties en nog veel meer weer.... . En het live wallboard helpt supervisors en managers om te reageren op basis van realtime wachtrij informatie. Ten slotte kun je met een uitgebreide logging van gespreksgegevens elk gesprek volgen. Alles is aanwezig om communicatie te finetunen, te meten en te monitoren, serviceniveaus te optimaliseren \u2013 en zo meer verkoopkansen te cre\u00ebren. We houden van data - en we weten dat jij dat ook doet, daarom kan uCallManager alle gegevens synchroniseren met jouw eigen Azure omgeving.   \t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-16192cb7\" data-id=\"16192cb7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fa9777 elementor-widget elementor-widget-image\" data-id=\"4fa9777\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"215\" src=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/Recordings-300x215.png\" class=\"attachment-medium size-medium wp-image-7731\" alt=\"uCallManager Recordings mobile\" srcset=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/Recordings-300x215.png 300w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Recordings-18x12.png 18w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Recordings.png 680w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c69916b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c69916b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-03167b5\" data-id=\"03167b5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5dc1ff3 elementor-widget elementor-widget-spacer\" data-id=\"5dc1ff3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>An agile business Business is fast, if you don\u2019t respond immediately you might miss the deal or even worse; lose your customer. Businesses gain from high service levels; short delivery times, high production and also a high service level on customer contact. Business insights Every business needs a high service level, but not at any [&hellip;]<\/p>","protected":false},"author":6,"featured_media":7531,"parent":4562,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service level to a higher level - uCallManager<\/title>\n<meta name=\"description\" content=\"Business is fast, if you don\u2019t respond immediately you might miss the deal or even worse; lose your customer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ucallmanager.com\/nl\/create\/service-level-to-a-higher-level\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service level to a higher level - uCallManager\" \/>\n<meta property=\"og:description\" content=\"Business is fast, if you don\u2019t respond immediately you might miss the deal or even worse; 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