{"id":8017,"date":"2023-05-08T07:59:22","date_gmt":"2023-05-08T06:59:22","guid":{"rendered":"https:\/\/ucallmanager.com\/?post_type=article&#038;p=8017"},"modified":"2023-05-15T14:29:58","modified_gmt":"2023-05-15T13:29:58","slug":"ucallmanager-may23-update","status":"publish","type":"article","link":"https:\/\/ucallmanager.com\/nl\/article\/ucallmanager-may23-update\/","title":{"rendered":"uCallManager Mei update"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"8017\" class=\"elementor elementor-8017\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a074cd5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a074cd5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a2de4fd\" data-id=\"a2de4fd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-60130cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"60130cc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79901d7\" data-id=\"79901d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea28b5e elementor-widget elementor-widget-heading\" data-id=\"ea28b5e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">uCallManager portal updates <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d6ffd9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d6ffd9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c00eb9\" data-id=\"7c00eb9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e26ced3 elementor-widget elementor-widget-text-editor\" data-id=\"e26ced3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<h3>uCallManager; het flexibele Teams Direct Routing contactcenter wordt voortdurend verbeterd; op basis van de feedback die we van onze klanten ontvangen. We delen graag de laatste verbeteringen.\u00a0<\/h3>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6c7df7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e6c7df7\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ba7ac6a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ba7ac6a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a60eb47\" data-id=\"a60eb47\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0bf798d elementor-widget elementor-widget-heading\" data-id=\"0bf798d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Verbeterde zoekfunctie voor activeren MS 365 gebruikers <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94f14d1 elementor-widget elementor-widget-text-editor\" data-id=\"94f14d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>We hebben het proces voor het activeren van uCallmanager agents verbeterd. uCallManager maakt gebruik van Microsoft Graph om gebruikers in de Microsoft 365 omgeving te kunnen activeren voor uCallManager. Nu is het met een zoekveld mogelijk om de agent in MS 365 te selecteren. Ook is er geen limiet meer op het aantal connected agents.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca1e00d elementor-widget elementor-widget-image\" data-id=\"ca1e00d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/portal.ucallmanager.com\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"204\" height=\"300\" src=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-Activate-agents-204x300.png\" class=\"attachment-medium size-medium wp-image-8106\" alt=\"\" srcset=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-Activate-agents-204x300.png 204w, https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-Activate-agents-8x12.png 8w, https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager-Activate-agents.png 655w\" sizes=\"(max-width: 204px) 100vw, 204px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3817eab elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3817eab\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f09877 elementor-widget elementor-widget-heading\" data-id=\"0f09877\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">uCallManager dashboard data retentie wijzigingen<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c180ba3 elementor-widget elementor-widget-text-editor\" data-id=\"c180ba3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>uCallManager dashboard biedt krachtige inzichten en KPI management tools zoals service level management, agent productiviteit en meer. Het tonen van statistieken op basis van gespreksgegevens is nu ingesteld op 2 jaar. Agent beschikbaarheidsinformatie is nu ingesteld op 3 maanden. Wil je een andere dashboard lay-out of bewaarperiode? Met uCallManager data sync kun je jouw uCallManager gegevens synchroniseren met een Azure database in de Microsoft 365 tenant van jouw organisatie. Neem contact met ons op voor meer informatie.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9efea2 elementor-widget elementor-widget-image\" data-id=\"c9efea2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"180\" src=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/Reporting-300x180.png\" class=\"attachment-medium size-medium wp-image-7705\" alt=\"uCallManager Reporting\" srcset=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/Reporting-300x180.png 300w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Reporting-768x462.png 768w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Reporting-18x12.png 18w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Reporting.png 980w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3c51da elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a3c51da\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f552201 elementor-widget elementor-widget-heading\" data-id=\"f552201\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">uCallManager &amp; uWebChat - Avatar   <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed15eff elementor-widget elementor-widget-text-editor\" data-id=\"ed15eff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Voor organisaties die ook uWebChat gebruiken vanuit de Universal Communication Suite; nu kunnen medewerkers hun Teams-afbeelding of avatar gebruiken in uWebChat gesprekken. Dit maakt het communiceren met klanten via live webchat nog professioneler en persoonlijker.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d859ae elementor-widget elementor-widget-image\" data-id=\"4d859ae\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/uwebchat.com\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"244\" height=\"300\" src=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/Avatar-244x300.png\" class=\"attachment-medium size-medium wp-image-8068\" alt=\"\" srcset=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/Avatar-244x300.png 244w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Avatar-10x12.png 10w, https:\/\/ucallmanager.com\/wp-content\/uploads\/Avatar.png 661w\" sizes=\"(max-width: 244px) 100vw, 244px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92d925f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"92d925f\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd47b52 elementor-widget elementor-widget-spacer\" data-id=\"cd47b52\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b2caf4 elementor-widget elementor-widget-heading\" data-id=\"9b2caf4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">uCallManager gebruikershandleiding    <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b8496df elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b8496df\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9e01aa4\" data-id=\"9e01aa4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b4da1ce elementor-widget elementor-widget-image\" data-id=\"b4da1ce\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ucallmanager.com\/nl\/ucallmanager-user-manual-en\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"535\" src=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/user-manual-ucallmanager.jpg\" class=\"attachment-large size-large wp-image-7898\" alt=\"user manual uCallManager\" srcset=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/user-manual-ucallmanager.jpg 955w, https:\/\/ucallmanager.com\/wp-content\/uploads\/user-manual-ucallmanager-300x201.jpg 300w, https:\/\/ucallmanager.com\/wp-content\/uploads\/user-manual-ucallmanager-768x514.jpg 768w, https:\/\/ucallmanager.com\/wp-content\/uploads\/user-manual-ucallmanager-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3ea5b43\" data-id=\"3ea5b43\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-893c613 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"893c613\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/ucallmanager.com\/nl\/ucallmanager-user-manual-en\/\" class=\"elementor-button-link elementor-button elementor-size-md\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Download handleiding<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-a968d10 elementor-widget elementor-widget-spacer\" data-id=\"a968d10\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb80304 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"eb80304\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20aae22 elementor-widget elementor-widget-heading\" data-id=\"20aae22\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">uCallManager feature list<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c1b360 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c1b360\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-63c3a3b\" data-id=\"63c3a3b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c53ad8b elementor-widget elementor-widget-heading\" data-id=\"c53ad8b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><b>Advanced Teams  Direct Routing <\/b><\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-026da09 elementor-widget elementor-widget-text-editor\" data-id=\"026da09\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>uCallManager wordt geleverd met een gebruikersvriendelijk portaal. Organisaties kunnen admins per uCallManager-functie autoriseren en ervoor kiezen om uCallManager-instellingen alleen te bekijken of ook te bewerken. Flexibiliteit die telt.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-eb93cb8\" data-id=\"eb93cb8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5c6a4d elementor-widget elementor-widget-heading\" data-id=\"b5c6a4d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><b>uWallBoard voor Teams<\/b><\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ad50d4 elementor-widget elementor-widget-text-editor\" data-id=\"5ad50d4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Een web-based gebruiksvriendelijk wallboard voor realtime inzichten in de status<br \/>van uw wachtrijen. Weergave van oproepen in de wachtrij, agenten in gesprek en beschikbaar<br \/>agenten in een wachtrij. Dit webgebaseerde wallboard voor MS Teams is beschikbaar op<br \/>ieder device op ieder moment.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-b738667\" data-id=\"b738667\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf5ac57 elementor-widget elementor-widget-heading\" data-id=\"cf5ac57\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><b>uCallManager Reporting<\/b><\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4bfb5d elementor-widget elementor-widget-text-editor\" data-id=\"b4bfb5d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>uCallManager biedt een uitgebreid (power BI) rapport dat u realtime inzicht geeft in serviceniveaus, bel volume, presence status van medewerkers en servicelevels, zelfs vanaf uw mobiele apparaat.&nbsp;<span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); background-color: var( --e-global-color-446969f );\">Wilt u uw eigen Power Bi Dashboard maken met KPI's die relevant zijn voor uw bedrijf? Daar bieden wij mogelijkheden voor.&nbsp;<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-f880ef4\" data-id=\"f880ef4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f981590 elementor-widget elementor-widget-heading\" data-id=\"f981590\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><b>Integratie met Microsoft Shifts<\/b><\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a361d29 elementor-widget elementor-widget-text-editor\" data-id=\"a361d29\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Agenten kunnen worden gebeld op basis van de  informatie in Microsoft Shifts. Agenten worden dynamisch opgehaald uit MS Teams Shifts. Op deze manier volgt uw telefonie systeem volgt automatisch uw Shifts configuratie. Dat is optimale integratie!\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-719336f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"719336f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-0e0d3bf\" data-id=\"0e0d3bf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3066986 elementor-widget elementor-widget-heading\" data-id=\"3066986\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><b>uContactCard integratie met eigen systemen<\/b><\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6270982 elementor-widget elementor-widget-text-editor\" data-id=\"6270982\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Wij zijn van mening dat uw telefoon systeem moet integreren met uw bedrijfsdatabase, of dat nu CRM, uw helpdesk systeem of ERP-applicatie is. Zolang het web based is zal uCallManager een Teams Adaptive Card laten verschijnen met de relevante informatie uit uw systeem! Dat is nog eens klantenservice.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-598fe04\" data-id=\"598fe04\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d963f1 elementor-widget elementor-widget-heading\" data-id=\"3d963f1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><b>Gebruik je eigen telefoonnummers<\/b> <\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d2b41c elementor-widget elementor-widget-text-editor\" data-id=\"1d2b41c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Niet nodig om uw nummers te migreren naar Microsoft. uCallManager is beschikbaar voor 3rd party SIP trunking. Wij voegen uw trunk en nummers aan het uCallManager platform toe en het is klaar voor gebruik.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-ef3d737\" data-id=\"ef3d737\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c3f4cb9 elementor-widget elementor-widget-heading\" data-id=\"c3f4cb9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><b>uCallRecording voor Teams<\/b><\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-834fa9f elementor-widget elementor-widget-text-editor\" data-id=\"834fa9f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>uCallRecording is beschikbaar voor uw geselecteerde wachtrijen. uCallRecording maakt callrecording mogelijk voor elke PSTN inkomende oproep. En het bekijken van callrecordings is eenvoudig; gewoon vanuit de uCallManager portal voor de gebruikers die toegang hebben gekregen tot deze opnames. Veilig en gemakkelijk.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-9ed7205\" data-id=\"9ed7205\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-faf7f60 elementor-widget elementor-widget-heading\" data-id=\"faf7f60\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><b>Web management portal\n<\/b><\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8791d03 elementor-widget elementor-widget-text-editor\" data-id=\"8791d03\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>uCallManager comes with a userfriendly portal. Securily accessible from any device any time. Organizations can authorize admins per uCallManager feature and choose to only view or also edit uCallManager settings. Flexibility that counts.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>De uCallManager mei update bevat een aantal belangrijke verbeteringen in de management portal; met onder andere een zoekfunctie bij het selecteren van agents en aanpassingen aan de data retentie van het uCallManager dashboard. <\/p>","protected":false},"author":2,"featured_media":7743,"parent":0,"comment_status":"closed","ping_status":"closed","template":"","news_category":[50],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>uCallManager May update - uCallManager<\/title>\n<meta name=\"description\" content=\"The may update has some major management portal improvements; with improved agent provisioning including a search for agents fields. 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