{"id":4124,"date":"2021-10-18T10:00:22","date_gmt":"2021-10-18T10:00:22","guid":{"rendered":"https:\/\/universal.cloud\/?post_type=article&p=4124"},"modified":"2022-03-29T08:59:13","modified_gmt":"2022-03-29T07:59:13","slug":"ucallmanager-october-update","status":"publish","type":"article","link":"https:\/\/ucallmanager.com\/nl\/article\/ucallmanager-october-update\/","title":{"rendered":"uCallManager oktober update"},"content":{"rendered":"
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Newsflash<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Geavanceeerde mogelijkheden voor het routeren van calls op basis van Teams beschikbaarheid\u00a0<\/h3>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Geavanceerde Teams Presence<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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We hebben een verbetering doorgevoerd op de aanwezigheids-gebaseerde agent hunting. Het updaten van beschikbaarheidsinformatie van agents is nu bijna realtime. Dit lost het probleem op waarbij agenten beschikbaar komen en seconden moeten wachten voordat gesprekken worden aangeboden of waarbij agenten een gesprek aannemen en een ander gesprek ontvangen omdat hun status niet op tijd was bijgewerkt.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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uCallManager agent beschikbaarheids dashboard<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Een veelgevraagde functie is nu beschikbaar in uCallManager rapportage! uCallManager organisaties kunnen nu rapporteren over agent status. Dit geeft niet alleen inzicht in productiviteit en beschikbaarheid, maar stelt organisaties ook in staat om uCallManager rapportage te gebruiken voor tijdregistratie doeleinden.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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uCallManager reporting nog accurater<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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uCallManager rapportage vernieuwt nu elke 30 minuten, waardoor het dashboard nog accurater is. Natuurlijk is en blijft het uWallBoard altijd realtime.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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uCallManager feature list<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Advanced Teams Direct Routing options<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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uCallManager wordt geleverd met een gebruikersvriendelijk portaal. Organisaties kunnen admins per uCallManager-functie autoriseren en ervoor kiezen om uCallManager-instellingen alleen te bekijken of ook te bewerken. Flexibiliteit die telt.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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uWallBoard voor Teams<\/span><\/b><\/span><\/p><\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Een web-based gebruiksvriendelijk wallboard voor realtime inzichten in de status
van uw wachtrijen. Weergave van oproepen in de wachtrij, agenten in gesprek en beschikbaar
agenten in een wachtrij. Dit webgebaseerde wallboard voor MS Teams is beschikbaar op
ieder device op ieder moment.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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uCallManager Reporting<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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uCallManager biedt een uitgebreid (power BI) rapport dat u realtime inzicht geeft in serviceniveaus, bel volume, presence status van medewerkers en servicelevels, zelfs vanaf uw mobiele apparaat. Wilt u uw eigen Power Bi Dashboard maken met KPI's die relevant zijn voor uw bedrijf? Daar bieden wij mogelijkheden voor. <\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Integratie met Microsoft Shifts<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Agenten kunnen worden gebeld op basis van de informatie in Microsoft Shifts. Agenten worden dynamisch opgehaald uit MS Teams Shifts. Op deze manier volgt uw telefonie systeem volgt automatisch uw Shifts configuratie. Dat is optimale integratie!\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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uContactCard integratie met eigen systemen<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Wij zijn van mening dat uw telefoon systeem moet integreren met uw bedrijfsdatabase, of dat nu CRM, uw helpdesk systeem of ERP-applicatie is. Zolang het web based is zal uCallManager een Teams Adaptive Card laten verschijnen met de relevante informatie uit uw systeem! Dat is nog eens klantenservice.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Gebruik je eigen telefoonnummers
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Niet nodig om uw nummers te migreren naar Microsoft. uCallManager is beschikbaar voor 3rd party SIP trunking. Wij voegen uw trunk en nummers aan het uCallManager platform toe en het is klaar voor gebruik.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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uCallRecording voor Teams<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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uCallRecording is beschikbaar voor uw geselecteerde wachtrijen. uCallRecording maakt callrecording mogelijk voor elke PSTN inkomende oproep. En het bekijken van callrecordings is eenvoudig; gewoon vanuit de uCallManager portal voor de gebruikers die toegang hebben gekregen tot deze opnames. Veilig en gemakkelijk.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Web-based gebruiksvriendelijk beheerportaal <\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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uCallManager wordt geleverd met een gebruikersvriendelijk portaal. Organisaties kunnen admins per uCallManager-functie autoriseren en ervoor kiezen om uCallManager-instellingen alleen te bekijken of ook te bewerken. Flexibiliteit die telt.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

De oktober update van uCallManager brengt een aantal krachtige verbeteringen zoals verbeterde aanwezigheid voor Teams Direct Routing en uitgebreide PowerBI rapportage.<\/p>","protected":false},"author":2,"featured_media":6307,"parent":0,"comment_status":"closed","ping_status":"closed","template":"","news_category":[50],"yoast_head":"\nuCallManager October update - uCallManager<\/title>\n<meta name=\"description\" content=\"The October update of uCallManager brings some powerful improvements like enhanced presence for Teams Direct Routing and extensive PowerBI reporting.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ucallmanager.com\/nl\/article\/ucallmanager-october-update\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"uCallManager October update - uCallManager\" \/>\n<meta property=\"og:description\" content=\"The October update of uCallManager brings some powerful improvements like enhanced presence for Teams Direct Routing and extensive PowerBI reporting.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ucallmanager.com\/nl\/article\/ucallmanager-october-update\/\" \/>\n<meta property=\"og:site_name\" content=\"uCallManager\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-29T07:59:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ucallmanager.com\/wp-content\/uploads\/uCallManager_Text-logo-e1648540712483.png\" \/>\n\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t<meta property=\"og:image:height\" content=\"249\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ucallmanager.com\/article\/ucallmanager-october-update\/\",\"url\":\"https:\/\/ucallmanager.com\/article\/ucallmanager-october-update\/\",\"name\":\"uCallManager October update - 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